At Mizbask Lingerie, we strive to ensure that every customer is satisfied with their purchase. If you’re not happy with your order, we offer a straightforward refund process.

1. Eligibility for Refunds

Items must be unworn, unwashed, and in original packaging with tags attached.

Refund requests must be initiated within 7 days of receiving your order.

Due to hygiene reasons, panties, bodysuits, and other intimate wear are non-refundable unless they are defective or incorrect.

2. Non-Refundable Items

Sale or discounted items are final and cannot be refunded.

Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

3. How to Request a Refund

Contact Us: (+233) 24 414 7786 with your order number and reason for the refund.

Approval: Once approved, you’ll receive return instructions.

Return the Item: Ship the product back to our return address (customers are responsible for return shipping costs unless the item is defective).

Processing: Once we receive and inspect the item, refunds will be issued within 5-10 business days via the original payment method.

4. Late or Missing Refunds

If you haven’t received your refund after 10 business days, check with your bank or payment provider.

If the issue persists, contact us at (+233) 24 414 7786.

For any further questions, reach out to our support team. We’re happy to assist!